1. Introduction
By accessing or using the Platform, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please do not use the Platform.
WorkMe operates a U.S.-focused marketplace and work-management platform that connects Clients with Contractors and Workers. The Platform is intended for users in the United States. We process personal information to provide, secure, and improve the Platform, facilitate communications between users, and comply with applicable law.
2. Scope
This Policy applies to personal information we collect through:
- The WorkMe iOS application and any other WorkMe mobile apps;
- Our website and subdomains, including workme.pro;
- Hosted web experiences linked from the Platform (e.g., phone verification, external chat portals, quote response pages, and profile claim flows);
- Communications with us (email, in-app support, SMS, or other channels).
This Policy does not apply to third-party websites, app stores, payment processors, or services that maintain their own privacy policies. Users who interact with each other through the Platform may receive information about one another as described below; those users' own use of your information is governed by their practices and your direct agreements with them.
3. Information We Collect
We collect information in the following categories:
3.1 Information You Provide
- Account & identity data: Name, email address, phone number, password or authentication credentials, profile photo, user role (Client, Contractor, or Worker), and account preferences.
- Authentication data: Information from sign-in providers you choose (Apple, Google, phone/SMS verification, or email), including provider identifiers and verification status.
- Profile & business data: Company name, business address, service areas, skills, licenses, provider classification (Licensed Contractor, Handyman, or Not a Licensed Contractor), compliance profile information, tax or business identifiers you submit, and public listing details.
- Insurance and bonding data: Policy details, coverage limits, carrier names, certificates, and related documents you upload or enter. Unless labeled as verified on the Platform, this information is [INSURANCE_VERIFICATION_STATUS — e.g., self-reported].
- Job & transaction data: Service requests, job descriptions, schedules, locations, pricing, proposals, quotes, work orders, status updates, ratings, and communications related to jobs.
- Communications: Messages sent through in-app chat, support requests, outreach responses, and feedback you submit.
- Media & documents: Photos, attachments, and documents you upload (e.g., job photos, claim verification documents).
- Payment-related data: Billing contact information and transaction metadata. Payment card details are processed by third-party payment processors (such as [PAYMENT_PROCESSOR_NAME]); we do not store full card numbers on our servers.
- Consent & preference records: Marketing opt-ins, SMS consent, and acknowledgments of disclosures (including provider classification disclosures).
3.2 Information Collected Automatically
- Device & technical data: Device type, operating system, app version, browser type, language, IP address, device identifiers, and crash or diagnostic logs.
- Usage data: Features used, screens viewed, actions taken, timestamps, referral URLs, and interaction with AI or support features.
- Location data: Approximate location derived from IP address; precise location if you grant permission (e.g., for service-area matching, ETA features, or address autofill). Location may be displayed in privacy-preserving form (such as a radius) until a job progresses.
- Security & fraud-prevention data: App Check tokens, authentication events, and signals used to protect accounts and the Platform.
3.3 Information From Third Parties
- Authentication providers: Apple, Google, and Firebase Authentication.
- Business & place data: Public business listings and place information (e.g., from Google Places) when you search for or claim a company profile.
- Compliance & licensing sources: Official state contractor registries and related public records where we perform license verification (for example, the Arizona Registrar of Contractors and equivalent state systems). We store verification results, timestamps, and status history.
- Service providers: Analytics, hosting, messaging, and support vendors that assist in operating the Platform (see Section 7).
3.4 Sensitive Information
We do not intentionally collect sensitive categories of personal information (such as health data, biometric identifiers for identification purposes, or government ID numbers) unless you voluntarily provide them in connection with a specific feature (e.g., identity or business verification uploads) and we disclose that collection at the point of collection. Identity verification is not a consumer background check under the Fair Credit Reporting Act unless we expressly state otherwise in a separate disclosure. Please do not submit sensitive information unless requested for a specific purpose.
4. How We Use Information
We use personal information to:
- Provide, operate, maintain, and improve the Platform;
- Create and manage accounts and authenticate users;
- Connect Clients with Contractors and Workers; facilitate job posting, proposals, scheduling, and messaging;
- Process payments and prevent fraud;
- Verify business profiles, phone numbers, and—where available—contractor licenses and compliance status;
- Provide AI-assisted features such as service detection, job planning, recommendations, and support assistance;
- Send transactional communications (account alerts, verification codes, job updates, security notices);
- Send promotional communications where permitted and with your consent or as allowed by law;
- Provide customer support and respond to inquiries;
- Monitor, analyze, and improve performance, security, and user experience;
- Enforce our Terms of Service, protect rights and safety, and comply with legal obligations;
- Conduct research, testing, and product development in aggregated or de-identified form where possible.
5. AI and Automated Processing
WorkMe uses automated systems, including artificial intelligence and machine learning services (such as Google Gemini via secure server-side processing), to help classify services, suggest job details, rank or match providers, generate support responses, and assist with operational workflows.
- Inputs to AI features may include job descriptions, messages, profile data, and related context you provide on the Platform.
- AI outputs are assistive and may be inaccurate or incomplete. They are not a substitute for professional, legal, licensing, safety, or financial advice.
- We implement safeguards designed to limit unnecessary exposure of personal information in AI processing and to process sensitive AI requests on secure infrastructure where feasible.
- We may retain prompts, outputs, and related logs for quality, safety, debugging, and improvement, subject to our retention practices and applicable law.
- Automated matching or ranking is assistive only and does not produce legal or similarly significant effects without human review where required by law.
6. International Visitors
WorkMe is based in the United States and does not currently market the Platform in the European Economic Area, United Kingdom, or Switzerland. If you access the Platform from outside the U.S., you understand that your information may be processed in the United States and other countries where we or our service providers operate, which may have different data protection laws than your country.
If you are located outside the U.S. and have questions about your information, contact hello@workme.pro.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide the Platform, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type, account status, and legal requirements.
When information is no longer needed, we delete, anonymize, or de-identify it in accordance with our retention schedule and applicable law. Some information may persist in backup systems for a limited period or where retention is required by law.
10. Data Security
We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (TLS), access controls, authentication safeguards, and secure cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you believe your account or information has been compromised, contact us promptly at hello@workme.pro.
11. Your Rights and Choices
Depending on your location, you may have rights to:
- Access personal information we hold about you;
- Correct inaccurate or incomplete information (including through account settings);
- Delete personal information, subject to legal exceptions;
- Obtain a portable copy of certain information;
- Object to or restrict certain processing;
- Opt out of marketing emails using the unsubscribe link or account settings;
- Withdraw consent where processing is consent-based.
To exercise these rights, email hello@workme.pro. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
You may delete your account through in-app settings where available, or by contacting us. Deletion may be subject to retention required for legal, security, or dispute-resolution purposes.
12. SMS and Communications Preferences
If you provide a phone number, you may authorize WorkMe and our vendors (including Telnyx) to send SMS or other text messages for:
- Account verification and authentication (including one-time passcodes);
- Security alerts and account notifications;
- Job-related updates you request or that are necessary to provide the Platform;
- Marketing messages only where you have separately opted in or as permitted by law.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of promotional SMS where supported, or contact us at hello@workme.pro. Reply HELP for assistance. Consent to receive marketing SMS is not a condition of using the Platform except where needed for account security or transactional messages you request.
We maintain records of SMS consent, opt-in time, and opt-out requests as required by law and carrier rules (including 10DLC campaign requirements where applicable).
13. Additional Disclosures for California Residents
Business contact: [LEGAL_ENTITY_NAME], [LEGAL_ENTITY_ADDRESS].
Under the CCPA/CPRA, California residents have the right to know, access, correct, and delete personal information, and to opt out of sale/sharing. As stated above, WorkMe does not sell personal information and does not share it for cross-context behavioral advertising.
Notice at collection: We collect the categories described in Section 3 for the purposes in Section 4. We retain data as described in Section 9.
Categories collected (last 12 months): Identifiers; customer records; commercial information; internet/network activity; geolocation data; audio/visual information (photos you upload); professional information; inferences drawn from the above; and other information you provide.
Business purposes: As described in Sections 4–7 of this Policy.
Retention: As described in Section 9.
We do not use or disclose sensitive personal information for purposes other than those permitted by the CPRA. We do not engage in automated decision-making that produces legal or similarly significant effects without required disclosures and opt-out rights where applicable.
California residents may designate an authorized agent to submit requests on their behalf. We may deny agent requests that are not properly authorized. To exercise rights, contact hello@workme.pro.
14. EEA, UK, and Switzerland
WorkMe does not currently market or direct the Platform to residents of the European Economic Area, United Kingdom, or Switzerland. If you believe we have collected your information in error, contact hello@workme.pro and we will respond consistent with applicable law.
15. International Transfers
WorkMe is based in the United States. Your information may be transferred to, stored in, and processed in the U.S. and other countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction.
Where required, we implement appropriate safeguards for international transfers, such as Standard Contractual Clauses or equivalent mechanisms.
16. Children
The Platform is not directed to individuals under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
17. Third-Party Links and Services
The Platform may contain links to third-party websites, app stores, maps, payment processors, or business listings. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.
18. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy on the Platform and update the "Last updated" date. Where required by law, we will provide additional notice. Your continued use of the Platform after the effective date constitutes acceptance of the updated Policy.
19. Contact Us
For privacy questions, requests, or complaints, contact:
[LEGAL_ENTITY_NAME]
[LEGAL_ENTITY_ADDRESS]
Email: hello@workme.pro (general) · privacy@workme.pro (privacy requests)
Website: workme.pro