Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how WorkMe collects, uses, retains, discloses, and protects your personal information when you use our website at workme.pro, our mobile applications, and related services (collectively, the "Platform").

By using the Platform, you confirm that you have read and understood this Policy. This Policy is incorporated into and forms part of our Terms of Service.

2. Definitions

In this Policy:

• "WorkMe," "we," "our," or "us" refers to WorkMe.
• "You" refers to users of the Platform, including Clients, Contractors, and Workers.
• "Personal Information" means information that identifies, relates to, or can reasonably be linked to an individual.

3. Information We Collect

We collect information you provide directly and information from your use of the Platform:

3.1 Information You Provide

• Account Information: Name, email address, password, profile type (Client, Contractor, or Worker), and profile photo.
• Profile and Company Information: Business name, company details, skills, availability, and service offerings.
• Job and Work Order Data: Job descriptions, schedules, locations, rates, and communications related to work.
• Payment Information: Billing details, payment method information (processed by third-party payment processors).

3.2 Information From Your Use

• Device Data: Device type, operating system, browser type, IP address, and device identifiers.
• Usage Data: Features used, pages viewed, and actions taken on the Platform.
• Location Data: General location (e.g., city or region) derived from IP address or provided by you for job matching.

4. How We Use Your Information

We use your Personal Information for the following purposes:

• To operate, maintain, and improve the Platform;
• To connect Clients with Contractors and Workers for jobs and work orders;
• To facilitate scheduling, job management, and communications between Users;
• To process payments and prevent fraud;
• To provide customer support and respond to inquiries;
• To send transactional communications (e.g., account notifications, job updates);
• To send promotional communications (where you have opted in);
• To analyze usage and improve our services;
• To comply with legal obligations and enforce our Terms of Service.

5. Disclosure of Information

We may share your Personal Information with:

• Other Users: As necessary to facilitate jobs (e.g., Clients see Contractor/Worker profiles; Contractors see Client job details).
• Service Providers: Third parties that help us operate the Platform, including hosting (Firebase/Google Cloud), analytics, payment processing, and customer support. These providers are contractually bound to protect your information.
• Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your Personal Information to third parties.

6. Data Retention

We retain your Personal Information for as long as necessary to provide the Platform and fulfill the purposes described in this Policy. When we no longer need your information, we will delete or de-identify it, except where retention is required by law.

7. Data Security

We use industry-standard measures to protect your Personal Information, including encryption in transit and at rest, secure authentication, and access controls. Data is stored on Firebase and Google Cloud infrastructure. While we strive to protect your information, no method of transmission or storage is completely secure.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the Personal Information we hold about you.
• Correction: Update or correct inaccurate information through your account settings.
• Deletion: Request deletion of your Personal Information, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from promotional emails via the link in each email or through account settings.

To exercise these rights, contact us at support@workme.pro. We may require verification of your identity. Residents of the European Economic Area, UK, Switzerland, and California may have additional rights as described below.

9. International Transfers

Your Personal Information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

10. Children

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on the Platform or by other reasonable means. Your continued use of the Platform after such changes constitutes acceptance of the updated Policy.

12. Additional Disclosures for EEA, UK, and Switzerland

If you are in the European Economic Area, UK, or Switzerland, you have additional rights under applicable data protection laws:

• Legal Basis: We process your information based on contract performance, consent, legitimate interests, or legal obligation.
• Right to Object: You may object to processing based on legitimate interests.
• Right to Restrict: You may request restriction of processing in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured format.
• Right to Lodge a Complaint: You may lodge a complaint with your local data protection authority.

13. Additional Disclosures for California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what Personal Information we collect, the right to delete, and the right to opt-out of the "sale" of Personal Information. WorkMe does not sell Personal Information as defined under the CCPA. To exercise your rights, contact us at support@workme.pro.

14. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at support@workme.pro.