This Privacy Policy describes how Andrzej Lechowicz, DBA WorkMe ("WorkMe," "we," "us," or "our") handles personal information when you use our website at workme.pro, our iOS and Android apps, hosted web pages and portals, and related services (collectively, the "Platform"). It is part of our Terms of Service. Our mailing address is Gilbert, AZ 85298, United States. Key points:
- We do not sell your personal information or share it for targeted advertising.
- WorkMe does not process payments, so we do not collect payment card or bank account numbers.
- Contractors who can view Requests can see the job location a Client provides, which may include a street address (Section 6).
- A Contractor's live location is shared with a Client only while the Contractor has turned on arrival sharing for that Job (Section 6).
- We check Contractor licenses against state registries, and use automated tools, including Google's AI services, along with human review to check documents (Sections 5 and 7).
- WorkMe does not run criminal background checks (Section 5).
1. Introduction
By accessing or using the Platform, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please do not use the Platform.
WorkMe operates a U.S.-focused marketplace and work-management platform that connects Clients with Contractors and their Workers, and contacts local service businesses that are not yet on the Platform ("External Providers"). Capitalized terms not defined here, such as Request, Proposal, Job, and Provider Classification, have the meanings given in our Terms of Service.
2. Scope
This Policy applies to personal information we collect through:
- the WorkMe iOS and Android apps;
- our website and subdomains, including workme.pro;
- hosted web pages linked from the Platform, such as phone verification, quote-response and outcome pages, external chat portals, profile-claim flows, and the account deletion page;
- communications with us by email, in-app support, SMS, or other channels; and
- our outreach to External Providers.
This Policy does not apply to third-party websites, app stores, or services that have their own privacy policies. Other Users who receive your information through the Platform, such as a Contractor you hire, are responsible for their own use of it; our Terms require them to use it only for the Job it relates to.
Contractors can store information about their own customers and Workers in WorkMe's business tools. We process that information to provide those tools to the Contractor, who is responsible for having the right to provide it.
3. Information We Collect
3.1 Information You Provide
- Account and identity data: name, email address, phone number, authentication credentials, profile photo, role (Client, Contractor, or Worker), and account preferences.
- Authentication data: information from sign-in providers you choose (Apple, Google, phone/SMS verification, or email), including provider identifiers and verification status.
- Request and property data (Clients): the service you need, descriptions, photos and videos of your property, the job address and location, timing, budget, and details you share about the property, including its condition and any hazards.
- Business and profile data (Contractors): legal business name and any trade name, business address, phone number, website, service areas and services, Provider Classification (Licensed Contractor, Licensed Trade Pro, Certified Trade Pro, Handyman, or Everyday Services), profile and portfolio content, and public listing details.
- Credential and compliance data: license number, issuing state, license classification, and the name on the license; certification name, issuer, number, and expiration date; insurance carrier, policy number, coverage, and expiration date, and any certificate you upload; and your attestations and disclosure acknowledgments, including their version and time. Unless labeled as verified, insurance and certification information is self-reported.
- Tax identification number: if you choose to enter one in your business profile. If you are a sole proprietor, we recommend using an Employer Identification Number (EIN) rather than your Social Security number.
- Profile-claim documents: documents you upload to show that you own or represent a business, such as a business license, an IRS EIN letter, or a government-issued photo ID.
- Job and activity data: Proposals, prices, schedules, Job status, cancellations (including Qualifying Cancellations), and the ratings and reviews you give.
- Communications: in-app messages, support requests and case history, outreach responses, safety and content reports, and feedback.
- Worker and customer records (Contractors): names, contact details, and job notes you add about your Workers and your own customers.
- Consent and preference records: your acceptance of our Terms, SMS consents and opt-outs, marketing preferences, and acknowledgments of disclosures.
WorkMe does not process payments, so we do not collect payment card or bank account numbers. Please do not send them through the Platform.
3.2 Information Collected Automatically
- Device and technical data: device type, operating system, app version, browser type, language, IP address, device identifiers, and push notification tokens.
- Usage and diagnostic data: features used, screens viewed, actions taken, timestamps, and crash reports, collected in our apps through software development kits such as Google Analytics for Firebase and Firebase Crashlytics.
- Location data: approximate location derived from your IP address, and precise device location if you grant permission (Section 6).
- Security and fraud-prevention data: App Check tokens, authentication events, and signals used to protect accounts and the Platform.
3.3 Information From Third Parties and Public Sources
- Sign-in providers: Apple, Google, and Firebase Authentication.
- Public business listings: business name, address, phone number, website, hours, and ratings from Google Places, used for search, ranking, profile claims, and outreach.
- Business websites: contact information a business publishes on its own website, such as a business email address, used to contact External Providers about Requests.
- Licensing registries: license status, classification, license holder name, expiration date, and other details shown by official registries, such as the Arizona Registrar of Contractors and the California Contractors State License Board.
- Telecommunications providers: phone number type and carrier information when we verify a business phone number.
- Other Users: Requests, messages, ratings, reviews, and reports that other Users submit about you.
3.4 Sensitive Personal Information
Some information we process is treated as "sensitive" under certain state laws: precise geolocation (only with your device permission), government-issued ID images (only if you upload them to claim a profile), tax identification numbers (only if you provide one), account login credentials, and the contents of messages you send through the Platform.
We use sensitive personal information only to provide the features you request, verify identity and Credentials, keep the Platform safe and secure, prevent fraud, and comply with law. We do not use it to infer characteristics about you, we do not sell it or share it for advertising, and we do not use ID images to create biometric identifiers.
We do not ask for information about race, religion, health, or other protected characteristics. Please do not include such details, or financial account information, in Requests or messages unless they are necessary for the Job.
4. How We Use Information
We use personal information to:
- provide, operate, maintain, and improve the Platform;
- create and manage accounts and authenticate Users;
- connect Clients with Contractors, and enable Requests, Proposals, scheduling, messaging, and arrival tracking;
- verify phone numbers, business profiles, profile claims, and Contractor Credentials; re-check them over time; and display Provider Classifications and trust labels;
- estimate whether a Request likely requires a licensed Contractor or a permit, and limit which Provider Classifications can respond to it;
- apply Platform rules, such as the Cancellation Allowance and Marketplace Pause;
- contact External Providers about Requests for which a Client selected them;
- provide AI-assisted features (Section 7);
- send transactional communications, such as verification codes, Job updates, and security notices, and, with your consent where required, promotional communications;
- provide customer support, and investigate reports of safety incidents, fraud, harassment, unlicensed work, or other violations, which may include reviewing relevant messages, photos, and account activity;
- monitor, analyze, and improve performance, security, and user experience;
- enforce our Terms, protect the rights and safety of Users and others, and comply with legal obligations, including keeping records of consents and Terms acceptance; and
- conduct research and development, using aggregated or de-identified data where possible.
5. Verification, Licensing, and Safety Checks
- License checks: When a Contractor enters a license, we send the license number, issuing state, and business or license holder name to the official registry where automated checks are available (currently Arizona and California) and record the result. In other states, or when a result is inconclusive, we may review the information manually.
- Ongoing checks: We may re-check licenses periodically and monitor the insurance expiration dates Contractors provide. If something changes, we may update labels or limit account access.
- Document review: We review profile-claim and Credential documents using automated tools, including Google's Gemini models (Section 7), together with human review.
- Records we keep: verification requests and results, registry responses, review decisions, and attestation and disclosure records, with timestamps, as an audit trail.
- What is shown to others: a Contractor's Provider Classification, verification status, and related labels (and, where displayed, license number and issuing state) appear on the Contractor's profile and Proposals, because Clients rely on them to make hiring decisions and some states require license numbers in advertising.
- No background checks: WorkMe does not currently obtain consumer reports or criminal background checks. If we do in the future, we will first provide the disclosures, and obtain the authorization, required by the Fair Credit Reporting Act and state law, and we will explain how that information is used. Identity and license verification is not a consumer report.
- Reports to authorities: If we believe someone is performing unlicensed work, using false Credentials, or committing fraud, we may share relevant information with the appropriate licensing authority, consumer protection agency, or law enforcement (Section 8).
6. Location Information
- Job locations (Clients): When you post a Request, Contractors who can view Requests on the Platform can see the job location you provide, which may include your street address, so they can evaluate travel and scope. Some screens show an approximate location instead. When you select an External Provider, we share the Request details that business needs to respond, which may include the general location of the Job.
- Business locations (Contractors): your business address or service area may appear on your public profile and on maps.
- Live arrival sharing (Contractors): If you start live location sharing for a Job, we collect your device's precise location and share it, with an estimated arrival time, with the Client on that Job until sharing ends (for example, when you arrive or stop sharing). If you allow background location, sharing can continue while the app is not on screen. We store your most recent shared location with the arrival-session record.
- Other uses of precise location: with your permission, we use precise location for address autofill, finding nearby Contractors, and service-area matching.
- Your controls: you can turn off location access at any time in your device settings. Some features will not work without it.
7. AI and Automated Processing
WorkMe uses artificial intelligence and machine learning services, including Google's Gemini models through Google Cloud, to classify services, suggest Request details and price ranges, estimate whether a Request needs a licensed Contractor, rank and match Contractors, review uploaded documents, generate support responses, and assist with operational workflows.
- Inputs to AI features may include Request descriptions and photos, messages, profile and Credential details, and uploaded documents.
- AI outputs are assistive and may be inaccurate or incomplete. They are not a substitute for professional, legal, licensing, safety, or financial advice.
- We implement safeguards designed to limit unnecessary exposure of personal information in AI processing, and we process sensitive AI requests on secure server-side infrastructure where feasible.
- We may retain prompts, outputs, and related logs for quality, safety, debugging, and improvement, subject to Section 10.
- Automated tools may help determine whether a document appears valid, whether a Request is labeled as needing a licensed Contractor, and how Contractors are ranked. They do not make decisions that produce legal or similarly significant effects without human involvement where the law requires it. You can ask for human review of an automated decision about your account by contacting us.
10. Data Retention
We keep personal information only as long as reasonably necessary for the purposes in this Policy. We consider how long you keep your account; whether the information is needed to complete or document a Job, resolve disputes, or keep Users safe; legal requirements and limitation periods; and whether we need it to prevent fraud or enforce our Terms. In general:
- Account and profile information: kept while your account is active. If you delete your account, we deactivate it immediately and delete or de-identify it after a 30-day grace period, except as described below.
- Requests, Jobs, messages, and reviews: kept while your account is active, and afterward as needed for the other User's records, dispute resolution, and safety. Content you shared with other Users, such as messages and reviews, may remain visible to them after you delete your account.
- Verification, compliance, and consent records (license checks, attestations, disclosure acknowledgments, Terms acceptance, and Marketplace Pause history): kept as long as needed to show compliance, resolve disputes, and meet legal obligations, which may be several years after your account closes.
- Arrival-session location: the most recent shared location is kept with the arrival-session record as long as needed for the Job and related support, safety, and dispute purposes.
- SMS opt-out and suppression records: kept indefinitely so we can continue to honor them.
- Backups: deleted information may remain in backups for a limited period until it is overwritten.
When information is no longer needed, we delete it or de-identify it so that it can no longer reasonably be linked to you.
11. Security and Breach Notification
We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (TLS), access controls, authentication safeguards, and secure cloud infrastructure. We restrict access to verification documents and other sensitive information to the personnel and systems that need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If we discover a security breach that affects your personal information, we will notify you, and regulators where required, as applicable law requires (in Arizona, generally within 45 days after we determine that a breach occurred).
If you believe your account or information has been compromised, contact us promptly at hello@workme.pro.
12. Your Rights and Choices
Depending on where you live, you may have the right to:
- know what personal information we collect, use, and disclose, and access a copy of it;
- correct inaccurate information (you can also edit much of it in the app);
- delete personal information, subject to legal exceptions;
- obtain a portable copy of certain information;
- opt out of the sale of personal information, targeted advertising, and certain profiling (we do not sell personal information or use it for targeted advertising);
- limit the use of sensitive personal information (we use it only for the purposes in Section 3.4);
- withdraw consent where we rely on it; and
- not be discriminated against for exercising these rights.
How to make a request. Email hello@workme.pro with the subject line "Privacy Request," or contact us through in-app support. We verify requests by matching the information you provide to your account, and we may ask you to confirm the request from the email address or phone number on your account. We will respond within the time required by applicable law.
Authorized agents. You may use an authorized agent to make a request. We may require proof of the agent's authority and ask you to verify your identity directly with us.
Appeals. If we decline your request, you may appeal by replying to our decision or by emailing hello@workme.pro with the subject line "Privacy Appeal." We will respond in writing within the time required by applicable law and explain our decision. If your appeal is denied, you may contact your state Attorney General.
Account deletion. You may delete your account through in-app Settings, at workme.pro/delete-account.html, or by emailing hello@workme.pro. Deletion deactivates the account immediately and permanently removes it after a 30-day grace period, subject to the retention described in Section 10.
Other choices. You can unsubscribe from marketing emails using the link in the email, turn off push notifications and location access in your device settings, and reply STOP to opt out of SMS (Section 13).
13. SMS and Communications Preferences
If you provide a phone number, you may authorize WorkMe and our vendors (including Telnyx) to send SMS or other text messages for:
- account verification and authentication (including one-time passcodes);
- security alerts and account notifications;
- Job-related updates you request or that are necessary to provide the Platform;
- one-to-one quote-request SMS to service businesses when a WorkMe user selects that business in the app; and
- marketing messages, only where you have separately opted in or as permitted by law.
Message frequency varies. Quote-request SMS are typically one message per user-initiated request. Message and data rates may apply. Reply STOP to opt out of WorkMe quote-request SMS, or contact us at hello@workme.pro. Reply HELP for assistance. Full SMS program disclosures: workme.pro/sms-terms.html. Consent to receive marketing SMS is not a condition of using the Platform.
We maintain records of SMS consent, opt-in time, and opt-out requests as required by law and carrier rules (including 10DLC campaign requirements where applicable). Mobile information and SMS opt-in data are not sold or shared with third parties for their marketing purposes.
14. Additional Disclosures for California Residents
Business contact: Andrzej Lechowicz, DBA WorkMe, Gilbert, AZ 85298, United States.
Your rights. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), California residents have the rights to know, access, correct, and delete personal information; to opt out of its sale or sharing; to limit the use of sensitive personal information; and to be free from discrimination for exercising these rights. Use the process in Section 12 to make a request.
Notice at collection. We collect the categories of personal information described in Section 3, for the purposes described in Sections 4 through 7, and retain them as described in Section 10.
Categories collected in the last 12 months, with their sources and the categories of recipients to whom we disclose them for business purposes:
- Identifiers (name, email, phone number, IP address, device and account identifiers) — from you, your device, and sign-in providers; disclosed to service providers and to other Users as described in Section 8.
- Customer records (name, address, phone number, insurance policy information, and tax identification number if provided) — from you; disclosed to service providers.
- Commercial information (Requests, Proposals, and Job history) — from you and other Users; disclosed to other Users and service providers.
- Internet or other network activity (app usage and diagnostics) — from your device; disclosed to analytics and crash-reporting service providers.
- Geolocation data (approximate location, and precise location with permission) — from your device; disclosed to other Users as described in Section 6 and to mapping service providers.
- Audio, electronic, and visual information (photos, profile images, and uploaded documents) — from you; disclosed to other Users and service providers.
- Professional information (licenses, certifications, Provider Classification, and business details) — from you, licensing registries, and public business listings; disclosed to other Users, service providers, and licensing registries.
- Inferences (likely service categories, matching, and likely licensing requirements) — derived from the information above; used to operate the Platform and shown to Users as labels.
- Sensitive personal information (precise geolocation, government ID images, tax identification numbers, account login credentials, and message contents) — from you and your device; used and disclosed only as described in Section 3.4.
We have not sold or shared personal information in the last 12 months, and we have no actual knowledge of selling or sharing the personal information of consumers under 16. We do not use or disclose sensitive personal information for purposes that would give rise to a right to limit under the CCPA.
Shine the Light. We do not disclose personal information to third parties for their own direct marketing purposes (California Civil Code § 1798.83).
California residents may designate an authorized agent to submit requests on their behalf as described in Section 12.
15. Other U.S. State Privacy Rights
Residents of states with comprehensive consumer privacy laws, such as Colorado, Connecticut, Oregon, Texas, and Virginia, may have the rights described in Section 12. These include rights to access, correct, delete, and obtain a copy of their personal data; to opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects; and to appeal our decision on a request. We process sensitive data, such as precise geolocation, only with your consent, which you give through your device's permission prompt and can withdraw at any time in your device settings.
Nevada residents: we do not sell covered information as defined under Nevada law.
16. Visitors Outside the United States
WorkMe is based in the United States and does not currently market the Platform in the European Economic Area, the United Kingdom, or Switzerland. If you access the Platform from outside the U.S., your information will be processed in the United States and other countries where we or our service providers operate, which may have different data protection laws than your country. Where required, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses.
If you believe we have collected your information in error, or you have questions about your information, contact hello@workme.pro and we will respond consistent with applicable law.
17. Children
The Platform is not directed to individuals under 18 years of age (or the age of majority where they live), and you must not use the Platform if you are under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
18. Information About Other People
If you give us information about another person, such as a Worker, one of your customers, a household member, or someone who appears in a photo, you must have the right to share it and, where the law requires, that person's consent. Contractors are responsible for how they use Client information they receive through the Platform, and our Terms limit that use to the Job it relates to. If you believe someone has misused your information, contact us.
19. Third-Party Links and Services
The Platform may contain links to third-party websites, app stores, maps, licensing registries, or business listings. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing information to them.
20. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy, update the "Last updated" date, and notify you through the Platform or by email before the changes take effect. Where the law requires your consent to a change, we will ask for it.
21. Contact Us
For privacy questions, requests, appeals, or complaints, contact:
Andrzej Lechowicz, DBA WorkMe
Gilbert, AZ 85298, United States
Email: hello@workme.pro (subject "Privacy Request" or "Privacy Appeal")
Website: workme.pro