Terms of Service

Last updated: May 27, 2026

Please read these Terms carefully. They contain an arbitration agreement and class action waiver in Section 20 that affect your legal rights. By creating an account or using the Platform, you agree to these Terms and our Privacy Policy.

1. Acceptance of Terms

These WorkMe Terms of Service ("Terms") are a legally binding agreement between you ("you" or "User") and [LEGAL_ENTITY_NAME], a [LEGAL_ENTITY_TYPE] ("WorkMe," "we," "us," or "our"), with a principal place of business at [LEGAL_ENTITY_ADDRESS], governing your access to and use of the WorkMe platform, including our website at workme.pro, mobile applications, hosted web portals, and related services (collectively, the "Platform").

If you use the Platform on behalf of a company or organization, you represent that you have authority to bind that entity, and "you" includes that entity.

If you do not agree to these Terms, you must not access or use the Platform.

2. The Platform

2.1 Marketplace and Tools

WorkMe provides an online platform and related tools that enable Clients to request services, Contractors to manage businesses and respond to opportunities, and Workers to coordinate on jobs. The Platform may include job posting, proposals, scheduling, messaging, AI-assisted features, compliance signals, outreach tools, hosted web response pages, and profile-claim flows.

2.2 WorkMe Is Not a Party to User Engagements

WorkMe is a technology platform, not an employer, general contractor, staffing agency, broker, insurer, or agent of any User. WorkMe does not perform work, supervise jobs, control pricing, or guarantee outcomes. Any agreement for services is solely between the relevant Users (for example, a Client and a Contractor). WorkMe is not a party to those agreements and is not responsible for their performance.

2.3 Independent Contractors

Contractors and Workers using the Platform are independent of WorkMe. Nothing in these Terms creates an employment, partnership, joint venture, franchise, or agency relationship between WorkMe and any User. Users are solely responsible for their tax, licensing, insurance, labor, and regulatory obligations.

2.4 License to Use the Platform

Subject to your compliance with these Terms, WorkMe grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for your personal or internal business purposes in connection with the Platform's intended functionality.

2.5 No Professional Services; Assumption of Risk

WorkMe is a technology company. WorkMe is not a licensed contractor, plumber, electrician, handyman, home improvement contractor, construction manager, architect, engineer, insurer, surety, escrow agent, or debt collector, and does not hold itself out as such in any jurisdiction.

Any license verification, insurance or bond field, rating, badge, match score, or compliance indicator is informational only and is not a substitute for your own due diligence. You choose whether to hire any provider and you assume all risks related to quality, safety, timeliness, property damage, personal injury, permits, code compliance, and payment disputes.

To the fullest extent permitted by law, WorkMe disclaims any duty to supervise, inspect, or guarantee work performed by Users or External Providers.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a binding contract to use the Platform. By using the Platform, you represent and warrant that you meet these requirements and that all registration information you provide is accurate and current.

The Platform is intended for use in jurisdictions where it is offered. You are responsible for ensuring your use complies with local laws.

4. Accounts and Security

You must create an account to access most Platform features. You agree to:

  • Provide accurate, complete, and current registration information;
  • Maintain and promptly update your account information;
  • Keep your login credentials confidential;
  • Notify us promptly of any unauthorized access or security breach;
  • Accept responsibility for all activity under your account.

We may refuse, suspend, or terminate accounts at our discretion, including for violations of these Terms, suspected fraud, or risk to the Platform or other Users.

We may require identity, phone, email, or business verification before enabling certain features. Verification helps reduce fraud but is not a background check and does not evaluate character, criminal history, skill, or insurance adequacy.

5. User Roles

The Platform supports different roles, including:

  • Clients: Individuals or businesses seeking services;
  • Contractors: Businesses that offer services and may manage Workers;
  • Workers: Individuals who perform work under a Contractor.

Contractors who offer services must also select a provider classification on the Platform (see Section 9), such as Licensed Contractor, Handyman, or Not a Licensed Contractor, that accurately reflects their licensing status and the work they offer.

Role-specific features, obligations, and visibility of information may differ. You must select and use the role and classification that accurately reflect how you use the Platform. Misrepresenting your role, classification, or credentials is prohibited.

6. Jobs, Proposals, and Engagements

6.1 Posting and Responding

Clients may post service requests and receive proposals. Contractors and Workers may respond, quote, and coordinate jobs through the Platform. Users are solely responsible for the accuracy of listings, quotes, schedules, scope of work, and communications.

6.2 Direct Agreements

When Users agree on scope, price, timing, or other terms, they form a direct contractual relationship with each other. WorkMe does not guarantee that any User will complete a job, honor a quote, or satisfy any particular standard of work.

6.3 No Endorsement; Hire at Your Own Risk

References to Users, ratings, badges, verification status, compliance signals, or AI recommendations do not constitute WorkMe's endorsement, guarantee, or warranty of quality, safety, legality, licensure, insurance coverage, bonding, or suitability. Clients hire providers at their own risk. Users must perform their own due diligence, including confirming licenses, insurance, permits, references, and scope before work begins.

6.4 Cancellations and Disputes Between Users

Disputes regarding job performance, payment, damage, delays, or cancellations are primarily between the relevant Users. WorkMe may, but is not obligated to, assist with dispute tools or support. WorkMe may remove content or restrict accounts that violate these Terms.

7. Payments, Fees, and Billing

7.1 Platform Fees

WorkMe may charge subscription fees, lead fees, transaction fees, or other charges for Platform features. We will present applicable pricing before you incur charges. Unless otherwise stated in a separate written refund policy or required by law, fees paid to WorkMe are non-refundable.

7.2 Payments Between Users

If the Platform facilitates payments between Clients and Providers, those payments may be processed by third-party payment processors (such as [PAYMENT_PROCESSOR_NAME]) subject to their terms. WorkMe is not a bank, escrow agent, or money transmitter unless expressly stated in a separate written agreement signed by WorkMe.

WorkMe does not guarantee that Providers will be paid, that Clients will receive refunds, or that chargebacks will be resolved in your favor. Payment disputes are primarily between the payer and payee; WorkMe may, but is not obligated to, provide tools or support.

7.3 Chargebacks and Reversals

You authorize us and our processors to reverse, offset, or withhold amounts associated with chargebacks, fraud, policy violations, or processing errors. We may suspend accounts pending investigation.

7.4 Subscriptions and Auto-Renewal

If you purchase a subscription, it renews automatically until canceled as disclosed at purchase, unless required otherwise by law. You may cancel through in-app settings or other methods we provide. State-specific auto-renewal disclosures apply where required.

7.5 Taxes

Users are responsible for applicable sales, use, excise, and income taxes. WorkMe may collect and remit tax where legally required. Fees paid to WorkMe exclude taxes based on WorkMe's net income.

8. AI and Automated Features

The Platform may use artificial intelligence, machine learning, and automated systems to classify services, suggest job details, rank providers, generate content, or assist with support.

  • AI outputs may be inaccurate, incomplete, biased, or outdated;
  • AI features are provided for convenience only and are not professional, legal, licensing, tax, engineering, or safety advice;
  • You must independently verify AI suggestions before relying on them for job scope, pricing, compliance, or provider selection;
  • WorkMe does not guarantee results from AI-assisted matching or recommendations.

Matching, ranking, and job suggestions are probabilistic and may reflect incomplete data. WorkMe does not guarantee that recommended Providers are available, licensed for your trade, insured, or the best fit. You are responsible for final selection.

You agree not to use Platform AI outputs to violate law or these Terms, and not to attempt to extract models or circumvent usage limits.

9. Compliance, Licensing, and Provider Classification

9.1 Three Provider Categories

When registering as a service provider, you must select the category that accurately describes you:

  • Licensed Contractor — you represent that you hold (or are qualified to hold) the licenses required for the trades and locations in which you offer services, where applicable;
  • Handyman — you represent that you operate only within applicable handyman or small-job exemptions and dollar or scope limits for each state and locality where you work, and that you will not perform restricted trades requiring a license;
  • Not a Licensed Contractor — you represent that you are not licensed as a general or specialty contractor where licensing is required, and that you will not offer or perform work that requires a license, permit, or regulated trade qualification.

Misclassifying yourself (for example, selecting Handyman or Not a Licensed Contractor to evade licensing rules) is prohibited and may result in immediate suspension or termination.

9.2 State Law Varies

Licensing, handyman exemptions, permit requirements, lien rights, consumer cancellation rights, and advertising rules differ by state and locality and change over time. WorkMe does not guarantee that any job, trade, or price point is lawful in your jurisdiction. Providers and Clients are solely responsible for compliance.

9.3 Client Responsibilities

Before hiring, Clients should independently confirm licensure, insurance, bonding, references, permits, and scope. Clients should not rely solely on Platform labels, AI suggestions, or verification badges.

9.4 Provider Responsibilities

Providers are solely responsible for accurate licenses and business information; maintaining active insurance and bonds they claim to hold; tax withholding and employment classification of their Workers; permits and inspections; safe workmanship; and honest marketing.

9.5 License Verification (Including Arizona Registrar of Contractors and Other State Systems)

Where available, WorkMe may query official public contractor licensing databases (for example, the Arizona Registrar of Contractors and equivalent state systems such as California CSLB) using information you provide. Results reflect records returned at the time of the query and may be incomplete, delayed, or incorrect.

WorkMe does not warrant that any license is valid, current, unencumbered, or appropriate for a specific job. WorkMe may re-check licenses periodically and may suspend or remove accounts if verification fails, records change, or we detect risk. Manual review may be used where automated verification is inconclusive.

Verification is not a background check and does not evaluate character, criminal history, financial stability, or insurance adequacy.

9.6 Insurance and Bonding

Providers may upload or enter insurance or bond information. Unless a field is expressly labeled as verified by WorkMe, such information is [INSURANCE_VERIFICATION_STATUS — e.g., self-reported by the Provider / verified only when labeled "WorkMe Verified"]. WorkMe does not guarantee that any Provider maintains adequate general liability, workers' compensation, professional liability, auto, or surety coverage for a particular job.

Clients should request certificates of insurance, confirm effective dates and limits, and verify with insurers before work begins. WorkMe is not liable for uninsured or underinsured losses.

9.7 No Legal Advice

Nothing on the Platform constitutes legal advice. Providers and Clients must consult qualified professionals and official licensing authorities for compliance decisions.

10. External Providers, Outreach, and Web Portals

The Platform may identify or contact service providers who are not registered Users ("External Providers") through outreach features, public business listings, or hosted web pages (such as quote response, chat, or claim links on workme.pro).

External Providers interact with the Platform at their own choice. WorkMe does not guarantee that External Providers will respond, join the Platform, or complete work. Any subsequent engagement between a Client and an External Provider is between those parties.

Users must not misuse outreach features to spam, harass, or solicit outside permitted use.

11. Communications and SMS Terms

By providing contact information, you consent to receive communications from WorkMe and other Users through the Platform, including in-app messages, push notifications, emails, and calls or SMS related to account verification, security, and Platform activity.

11.1 Transactional SMS and Calls

By providing your mobile number and accepting these Terms (or a separate in-app consent where presented), you authorize WorkMe and our telecommunications vendors (including Telnyx and similar carriers) to send automated text messages and calls for account verification, security alerts, and job-related transactional notices you request or that are necessary to provide the Platform. Message frequency varies. Message and data rates may apply.

11.2 Promotional SMS

Marketing or promotional SMS requires separate express opt-in where required by law. Reply STOP to cancel promotional SMS where supported. Reply HELP for assistance. Consent to marketing texts is not required to use the Platform except where needed for account security or transactional messages.

11.3 Records and Compliance

We maintain records of consent, opt-in time, and opt-out requests as required by law and carrier rules (including 10DLC campaign requirements where applicable).

You agree not to use the Platform to send unlawful, deceptive, or unsolicited communications.

12. User Content

"User Content" means content you submit, post, or transmit through the Platform, including profile information, job listings, messages, photos, reviews, and documents.

You retain ownership of your User Content. By submitting User Content, you grant WorkMe a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, perform, distribute, and create derivative works of User Content as necessary to operate, promote, and improve the Platform, enforce these Terms, and comply with law.

You represent and warrant that:

  • You own or have the necessary rights to submit User Content;
  • User Content is accurate to the best of your knowledge where it relates to credentials, licenses, or business representation;
  • User Content does not violate these Terms or any third-party rights, including intellectual property and privacy rights.

We may remove or restrict User Content at any time, with or without notice, if we believe it violates these Terms or creates risk.

12.5 Reviews and Ratings

Reviews must be honest and based on genuine experience. You may not post fake, incentivized, or retaliatory reviews, or manipulate ratings. WorkMe may remove, hide, or adjust reviews that violate these Terms or appear fraudulent.

12.6 Copyright (DMCA)

If you believe content on the Platform infringes your copyright, send a notice to our DMCA Agent:

DMCA Agent — [LEGAL_ENTITY_NAME]
[LEGAL_ENTITY_ADDRESS]
Email: copyright@workme.pro

Your notice must include: (1) identification of the copyrighted work; (2) identification of the material and its location; (3) your contact information; (4) a statement of good-faith belief; (5) a statement under penalty of perjury that your notice is accurate and you are authorized to act; and (6) your physical or electronic signature. We may remove content and terminate repeat infringers.

13. Prohibited Conduct

You agree not to:

  • Violate any applicable law, regulation, or third-party rights;
  • Impersonate any person or entity or misrepresent your affiliation, credentials, or licensing status;
  • Post false, misleading, defamatory, or fraudulent content;
  • Engage in harassment, discrimination, threats, or abusive behavior;
  • Use the Platform for unlawful services or unlicensed regulated work where licensing is required;
  • Circumvent fees, verification, security controls, or access restrictions;
  • Scrape, crawl, harvest, or collect Platform data except as permitted by us in writing;
  • Reverse engineer, decompile, or attempt to extract source code except as allowed by law;
  • Introduce malware or interfere with Platform operation;
  • Use automated means to create accounts or send messages without authorization;
  • Encourage or facilitate activity that violates these Terms.

We may investigate violations and cooperate with law enforcement where appropriate.

14. Intellectual Property

The Platform, including its software, design, text, graphics, logos, trademarks, and documentation (excluding User Content), is owned by WorkMe or its licensors and protected by intellectual property laws. No rights are granted except as expressly stated in these Terms.

You may not copy, modify, distribute, sell, lease, or create derivative works from the Platform without WorkMe's prior written consent. Feedback you provide may be used by WorkMe without restriction or compensation.

15. Privacy

Our collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms. By using the Platform, you consent to our data practices as described there.

16. Third-Party Services and App Stores

The Platform integrates with or links to third-party services (including Apple, Google, Firebase / Google Cloud, [PAYMENT_PROCESSOR_NAME], Google Maps and Places, Telnyx, and other telecommunications, analytics, and AI providers). Those services are governed by their own terms and policies. WorkMe is not responsible for third-party services.

If you download the app through an app store, you also agree to that store's applicable terms. In the event of conflict between these Terms and app store terms relating to the store's provision of the app, the app store terms control only to the extent required by the store.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL CONTENT, FEATURES, AI OUTPUTS, VERIFICATION SIGNALS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT.

WORKME DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. WORKME MAKES NO WARRANTY REGARDING THE QUALITY, SAFETY, LEGALITY, TIMING, LICENSURE, INSURANCE ADEQUACY, OR OUTCOME OF ANY USER, JOB, OR TRANSACTION. WORKME DOES NOT WARRANT THE ACCURACY OF LICENSE, INSURANCE, OR COMPLIANCE INDICATORS.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKME AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WORKME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKME'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO WORKME FOR THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

WORKME IS NOT LIABLE FOR ACTS OR OMISSIONS OF USERS, EXTERNAL PROVIDERS, PAYMENT PROCESSORS, OR OTHER THIRD PARTIES, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, OR ECONOMIC LOSS ARISING FROM WORK PERFORMED OR NOT PERFORMED BY USERS.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY, SO SOME LIMITATIONS MAY NOT APPLY TO YOU.

19. Indemnification

You agree to defend, indemnify, and hold harmless WorkMe and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Platform;
  • Your User Content;
  • Your violation of these Terms or applicable law;
  • Your interactions with other Users, including jobs you perform or procure;
  • Your misrepresentation of credentials, licensing, or authority;
  • Any injury, damage, or dispute involving your work or premises.

WorkMe may assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

20. Dispute Resolution; Arbitration; Class Waiver

Please read this section carefully. It affects your rights.

20.1 Informal Resolution

Before filing a claim, you agree to contact us at hello@workme.pro and attempt to resolve the dispute informally for at least 30 days.

20.2 Binding Arbitration

Except for disputes that qualify for small claims court or injunctive relief relating to intellectual property, confidentiality, or unauthorized access, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or Commercial Rules if you use the Platform primarily for business purposes and the Commercial Rules apply), as modified by this section.

Arbitration will take place in [ARBITRATION_LOCATION — e.g., Maricopa County, Arizona or Wilmington, Delaware], or another location mutually agreed by the parties, unless applicable law requires a different location. The arbitrator may award the same damages and relief that a court could award on an individual basis.

20.3 Class Action Waiver

YOU AND WORKME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

20.4 Opt-Out

You may opt out of arbitration within 30 days of first accepting these Terms by emailing hello@workme.pro with subject line "Arbitration Opt-Out," your name, and the email associated with your account. If you opt out, Section 20.2–20.3 will not apply, but the rest of these Terms will.

20.5 Governing Law and Venue

These Terms are governed by the laws of the State of [GOVERNING_LAW_STATE — e.g., Arizona or Delaware], USA, without regard to conflict-of-law principles, except where preempted by applicable federal law or mandatory consumer protections in your jurisdiction. Subject to the arbitration provisions above, exclusive jurisdiction for non-arbitrable disputes will lie in the state or federal courts located in [DISPUTE_VENUE_COUNTY_AND_STATE], and you consent to personal jurisdiction there.

20.6 Arizona Users

If you are a resident of Arizona, nothing in these Terms limits rights that cannot be waived under Arizona law. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of state and federal courts located in Maricopa County, Arizona, except where prohibited.

20.7 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND WORKME WAIVE ANY RIGHT TO A JURY TRIAL FOR DISPUTES RESOLVED IN COURT.

21. Termination

You may stop using the Platform at any time. You may request account deletion through in-app settings or by contacting us.

We may suspend or terminate your access at any time, with or without notice, for any reason, including if we believe you violated these Terms, create risk, or if we discontinue the Platform. Upon termination, your license to use the Platform ends immediately.

Sections that by their nature should survive termination will survive, including Sections 7 (amounts owed), 12 (license to User Content as needed), 17–21, and 22.

22. Changes to Terms

We may modify these Terms at any time. When we make material changes, we will post the updated Terms on the Platform and update the "Last updated" date. Where required by law, we will provide additional notice. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Platform.

23. General Provisions

  • Legal entity: The Platform is operated by [LEGAL_ENTITY_NAME], [LEGAL_ENTITY_ADDRESS].
  • Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and WorkMe regarding the Platform.
  • Severability: If any provision is unenforceable, the remainder remains in effect.
  • No waiver: Failure to enforce a provision is not a waiver.
  • Assignment: You may not assign these Terms without our consent. We may assign these Terms without restriction.
  • Force majeure: WorkMe is not liable for delays or failures due to events beyond our reasonable control.
  • Export: You may not use the Platform in violation of export control or sanctions laws.
  • California users: Under California Civil Code §1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
  • Electronic communications: You consent to receive communications electronically and agree that electronic agreements satisfy any legal writing requirement.

24. Contact

For questions about these Terms, contact:

[LEGAL_ENTITY_NAME]
[LEGAL_ENTITY_ADDRESS]
Email: hello@workme.pro
Website: workme.pro