Terms of Service

1. Acceptance of Terms

1.1 Agreement

These WorkMe Terms of Service ("Terms") are a legally binding agreement between you ("you" or "User") and Andrzej Lechowicz, DBA WorkMe, a sole proprietorship ("WorkMe," "we," "us," or "our"), with a principal place of business at Gilbert, AZ 85298, United States. They govern your access to and use of the WorkMe platform, including our website at workme.pro, our iOS and Android applications, hosted web pages and portals, and related services (collectively, the "Platform").

1.2 How You Accept

You accept these Terms when you do any of the following: check a box or tap a button stating that you agree; tap a sign-in or sign-up button (such as "Continue with Google," "Continue with Apple," "Continue with Phone," or "Continue with Email") on a screen stating that doing so means you agree; create an account; or access or use the Platform. Your acceptance is an electronic signature with the same effect as a handwritten signature. We may keep a record of when you accepted and which version of these Terms you accepted.

1.3 Acting for a Business

If you use the Platform on behalf of a company or other organization, you represent that you have authority to bind it, and "you" includes that organization. You and the organization are each responsible for complying with these Terms.

1.4 Additional Terms

Our SMS Terms, our Privacy Policy, and any disclosures, attestations, or feature-specific terms presented to you on the Platform (for example, Provider Classification disclosures) are part of these Terms. If feature-specific terms conflict with these Terms, the feature-specific terms control for that feature.

If you do not agree to these Terms, do not access or use the Platform.

2. Definitions

• Applicable Law means every federal, state, county, municipal, tribal, and other law, regulation, ordinance, building or safety code, licensing rule, and government order that applies to you, your business, the property, or the work.
• Client means a User who requests, hires, or receives services through the Platform.
• Contractor means a User, whether an individual or a business, that offers or performs services through the Platform under any Provider Classification. We also use "Provider" to mean a Contractor.
• Worker means any individual who performs work for or on behalf of a Contractor, including owners, employees, subcontractors, helpers, and anyone using a Worker account.
• External Provider means a service business that is not a registered User and that WorkMe contacts, or that responds through a WorkMe web page (Section 15).
• Request means a service request posted by a Client. Proposal means a Contractor's application, quote, or offer on a Request. Job means work that a Client and a Contractor agree on, whether or not the agreement is completed on the Platform.
• Credentials means licenses, registrations, certifications, permits, insurance policies, bonds, and other qualifications.
• Provider Classification has the meaning in Section 7.2.

In these Terms, "including" means "including without limitation," and headings are for convenience only.

3. The Platform

3.1 Marketplace and Tools

WorkMe provides an online platform and related tools that let Clients request services, let Contractors manage their businesses and respond to opportunities, and let Workers coordinate on Jobs. The Platform may include Requests, Proposals, scheduling, messaging, AI-assisted features, compliance and trust signals, arrival tracking, outreach tools, hosted web response pages, and profile-claim flows.

3.2 WorkMe Is Not a Party to Jobs

WorkMe is a technology platform. WorkMe is not an employer, general contractor, staffing agency, broker, insurer, or agent of any User. WorkMe does not perform work, does not employ, supervise, direct, or control Contractors or Workers, does not set prices, and does not decide whether a Client hires a Contractor. Any agreement for services is solely between the Users involved. WorkMe is not a party to that agreement and is not responsible for its performance.

WorkMe may limit which Contractors can view or respond to certain Requests for compliance or safety reasons (Section 11.2). Doing so does not mean WorkMe supervises or controls how any work is performed.

3.3 No Professional Services; Assumption of Risk

WorkMe is not a licensed contractor, plumber, electrician, handyman, home improvement contractor, construction manager, architect, engineer, inspector, insurer, surety, escrow agent, or debt collector, and does not hold itself out as one in any jurisdiction.

License checks, insurance fields, ratings, badges, match scores, price ranges, and compliance labels are informational only. They are not a substitute for your own due diligence. You choose whether to hire or work with anyone, and you assume the risks of that choice, including risks related to quality, safety, timeliness, property damage, personal injury, permits, code compliance, and payment.

To the fullest extent permitted by law, WorkMe has no duty to supervise, inspect, or guarantee work performed by Users or External Providers.

3.4 License to Use the Platform

Subject to these Terms, WorkMe grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for its intended purposes.

4. Eligibility

To use the Platform, you must:

• be at least 18 years old (or the age of majority where you live) and able to enter into a binding contract;
• not be barred from using the Platform under Applicable Law, and not have been removed from the Platform before (unless we agree in writing); and
• use the Platform only in the United States, where we offer it.

To offer services as a Contractor, you must also be legally permitted to operate your business and perform the services you offer in each place you offer them. This includes holding every business license, trade-name registration, and tax registration that Applicable Law requires (for example, an Arizona transaction privilege tax license where your work is taxable).

5. Your Promises: Truthfulness and Compliance with Law

5.1 You Will Tell the Truth

Everything you submit to the Platform, and everything you tell another User through it, must be true, accurate, current, complete, and not misleading. This includes your identity and contact details; your business name, ownership, and address; your Provider Classification; your Credentials and insurance; your services, prices, and availability; your Requests, photos, and descriptions of a property; your Proposals; your reviews; your messages; and any document you upload. You may not leave out information if leaving it out would make what you said misleading.

5.2 You Certify What You Submit

Each time you create an account, register or update a business profile, select a Provider Classification, submit or confirm Credentials, check an attestation box, post a Request, submit a Proposal, or accept these Terms, you certify that the information is true and that you are authorized to submit it.

5.3 You Will Keep Information Current

You must update your information within five (5) business days after it changes. If a change affects your legal ability to perform work you offer (for example, a license expires or is suspended, or required insurance lapses), you must update it immediately and stop offering the affected work until the issue is resolved.

5.4 You Will Follow All Applicable Laws

You will comply with all Applicable Law in everything you do on or through the Platform and in every Job, including laws about:

• contractor, trade, and occupational licensing, registration, and permits;
• building, fire, electrical, plumbing, mechanical, and safety codes;
• consumer protection, home solicitation and cancellation rights, home improvement contracts, advertising, pricing, and warranties;
• employment, wages and hours, worker classification, workers' compensation, and employment-eligibility verification;
• income, sales, and transaction taxes;
• jobsite safety and the environment, including lead-safe work practices, refrigerant handling, asbestos, pesticides, and waste disposal;
• civil rights and anti-discrimination;
• privacy, data security, and recording of calls, audio, and video;
• telemarketing, text messaging, and email marketing; and
• property, landlord-tenant, homeowners' association, and zoning rules.

5.5 It Is Your Responsibility to Know the Law

Laws differ by state, county, and city, and they change. WorkMe does not give legal advice and cannot tell you which laws apply to you. Information or labels on the Platform about licensing, permits, or price limits are general guidance only and may be incomplete or out of date. If you are unsure what the law requires, ask a lawyer or the relevant licensing authority before you act.

5.6 You Authorize Verification

You authorize WorkMe, and service providers acting for us, to verify the information you provide. This includes checking public licensing registries; contacting licensing authorities, certifying organizations, and insurers; verifying phone numbers and email addresses; and reviewing documents you upload using automated tools and human review. You agree to provide documents we reasonably request.

5.7 Consequences of Breaking These Promises

If we believe you provided false or misleading information or violated Applicable Law, we may remove or change labels and badges, hide your profile or content, cancel your Requests or Proposals, limit the services or Requests available to you, or suspend or terminate your account. Where we believe it is appropriate or legally required, we may report the matter to, and share relevant information with, licensing authorities, consumer protection agencies, or law enforcement (Section 17.4). You may also be responsible for resulting losses (Section 25). False statements about licensing or qualifications can also violate state licensing and consumer fraud laws.

6. Accounts and Security

You need an account to use most Platform features. You agree to:

• provide accurate, complete, and current registration information, and keep it updated (Section 5);
• keep your login credentials confidential and not share your account with anyone, including your Workers, who must use their own accounts;
• maintain only one account per role unless we approve otherwise, and not buy, sell, rent, or transfer an account;
• not create a new or duplicate account to get around a suspension, restriction, or Marketplace Pause;
• notify us promptly of any unauthorized access or security breach; and
• accept responsibility for all activity under your account.

We may refuse, suspend, or terminate accounts as described in Section 27. We may require phone, email, identity, or business verification before enabling some features.

7. User Roles and Provider Classifications

7.1 Roles

• Clients are individuals or businesses seeking services.
• Contractors are individuals or businesses that offer services and may manage Workers.
• Workers are individuals who perform work for a Contractor. A Contractor is responsible for its Workers (Section 9.8).

You must use the role that accurately reflects how you use the Platform.

7.2 Provider Classifications

Every Contractor must select the Provider Classification that accurately describes its legal status for the services it offers. The Platform currently uses five Provider Classifications. By selecting one, you represent the following:

• Licensed Contractor — you, or the business you register, hold a current, active contractor license issued by the licensing authority in each state and locality where you offer work that requires one (for example, a license issued by the Arizona Registrar of Contractors or the California Contractors State License Board), and the license classification covers the work you offer.
• Licensed Trade Pro — you hold a current, active license for a specific trade (such as electrical, plumbing, or HVAC), issued by a government licensing authority, that permits you to perform and offer the work you list in each place you offer it.
• Certified Trade Pro — you hold a current trade certification from a training program, trade association, union, manufacturer, or similar organization, but you do not hold a government-issued contractor or trade license for that work. A certification is not a license. You may accept only work that Applicable Law allows you to perform without a license, and Clients will see that you are not state-licensed.
• Handyman — you do not hold a contractor license, and you offer only minor work that falls within a handyman or minor-work exemption under the law of each state and locality where you work (Section 9.3).
• Everyday Services — you offer services that generally do not require a contractor license, such as cleaning, furniture assembly, moving help, junk removal, and routine lawn care. You will not offer or perform construction, repair, or trade work that requires a license, and you will obtain any license your specific service requires (Section 9.4).

7.3 Choosing and Keeping the Right Classification

Select the Provider Classification that matches your legal status for each service you offer. Never select a classification that requires less than you are legally required to have in order to avoid licensing rules, and never claim one you do not qualify for. If your status changes, update your classification immediately. WorkMe may require proof, change your classification, limit the services or Requests available to you, or remove services your classification does not support. Misclassification is a material breach of these Terms.

8. Credentials, Verification, and Trust Labels

8.1 What Contractors Must Provide

When you register, and whenever we ask, you must provide accurate Credentials information for your Provider Classification. This may include your license number, issuing state, license classification, and the exact name on the license; the name, issuing organization, number, and expiration date of a certification; your insurance carrier, policy number, coverage, and expiration date, and a certificate of insurance; and documents confirming your identity or your authority to act for the business.

A license you list must be issued to you or to the business you register. You may not list, use, borrow, or rent another person's or business's license, and you may not register a business you are not authorized to represent.

8.2 How WorkMe Checks Credentials

Where available, we check license information against official public registries (for example, the Arizona Registrar of Contractors and the California Contractors State License Board). In other states, or when an automated check is inconclusive, your information may be held for manual review, and we may limit the Requests available to you until it is complete. We may re-check Credentials at any time, including periodically. Registry results reflect what the registry showed at the time of the check and may be incomplete, delayed, or wrong.

8.3 What Labels Mean

Labels such as "Licensed," "License pending review," "Not state-licensed," "Insurance on file," and "Verified Owner" describe the information a Contractor gave us and the result of any check we ran on a particular date. A "Verified Owner" label means we confirmed the account's connection to a business listing; it says nothing about licensing or insurance. Unless a label says WorkMe verified it, insurance and certification information is self-reported by the Contractor. No label is a guarantee, endorsement, or legal determination that a Contractor is qualified, licensed for a particular Job, insured for a particular loss, or safe to hire.

8.4 No Criminal Background Checks

WorkMe does not currently run criminal background checks on Contractors, Workers, or Clients. Phone, email, identity, business, and license verification are not background checks and do not evaluate character, criminal history, skill, or financial stability. If WorkMe later offers or requires background checks, they will be run through a consumer reporting agency only after we give you the disclosures, and obtain the authorization, that the Fair Credit Reporting Act and state law require.

8.5 When Verification Fails

We may withhold, remove, or change a label, limit the Requests you can see or respond to, or suspend your account if we cannot verify information, if a registry or insurer reports a problem, or if we believe information is false. You may contact us to ask for a review of a verification decision.

9. Contractor Obligations

If you offer or perform services through the Platform, you agree to the following for yourself, your business, and your Workers, in addition to your promises in Section 5.

9.1 Licenses, Permits, and Codes

• Before you advertise, bid, or begin work, hold every license, registration, certification, and permit that Applicable Law requires for the Job, for each state, county, and city where you work, for each trade involved, and for the Job's total value.
• Work only within the scope and classification of your license, and only under the exact name of the license holder.
• Obtain all required permits and inspections, or confirm in writing that the Client has obtained them where Applicable Law allows, and perform all work to applicable codes.
• Do not split a project into smaller jobs or contracts, or understate its price, to stay under a licensing or permit threshold.
• Do not hire or subcontract anyone who lacks a license required for their part of the work.

9.2 License Numbers and Honest Advertising

Include your license number, and any other information the law requires, in your profile, bids, estimates, contracts, invoices, and advertising wherever Applicable Law requires it. (Arizona, for example, requires licensed contractors to show "ROC" followed by their license number on written bids and estimates, advertising, and customer correspondence, and to post it at the jobsite.) Do not describe yourself as licensed, bonded, insured, certified, or "guaranteed" unless that is true, and do not say or imply that WorkMe employs, endorses, guarantees, or insures you or your work.

9.3 Handyman and Minor-Work Limits

If you rely on a handyman or minor-work exemption, you must meet every condition of that exemption in each place you work. The conditions apply to the total price of the project (labor, materials, and everything else) and to the project as a whole. Common conditions are that the total price stays below a dollar limit, the work does not require a building permit, the work is minor and not part of a larger project, and you do not advertise as a contractor. For example:

• Arizona: the total must be under $1,000, the work may not require a permit, and every advertisement must include the words "not a licensed contractor." The exemption never covers gas-line work or the installation of fire-safety systems.
• California: the total must be under $1,000, the work may not require a permit, and you may not employ anyone to help with the work.

On the Platform, Handyman Contractors may not accept Requests in restricted trades (electrical, plumbing, HVAC, gas, structural, roofing, or fire protection) or work that requires a permit. If a Job grows beyond the exemption, including through added work or change orders, you must stop and decline the additional work or refer the Client to a properly licensed contractor.

9.4 Certified Trade Pros and Everyday Services

A certification, training course, or years of experience is not a license. If you are a Certified Trade Pro or offer Everyday Services, you may accept only work that Applicable Law permits you to perform without a contractor or trade license. You must also hold any license your particular service requires (for example, a pest-control license to apply pesticides or treat for termites, or a local business license).

9.5 Regulated Work: Lead, Refrigerants, and Hazardous Materials

Where they apply, you must follow federal and state rules for regulated work, including:

• Lead paint (EPA Renovation, Repair and Painting Rule). For paid work that disturbs painted surfaces in homes or child-occupied facilities built before 1978 (above the rule's minor-repair limits, and always for window replacement or demolition), your firm must be EPA Lead-Safe Certified, the work must be directed by a certified renovator using lead-safe practices, you must give occupants EPA's Renovate Right pamphlet before work begins, and you must keep the required records. If you do not know when a home was built, ask before disturbing paint.
• Refrigerants (EPA Section 608). Only certified technicians may open or service equipment containing refrigerant, and refrigerant must be recovered, not vented.
• Asbestos, mold, pesticides, and hazardous waste. Follow the rules for testing, handling, application, and disposal.
• Jobsite safety. Follow OSHA and state workplace-safety rules for you and your Workers.

9.6 Insurance and Bonds

Maintain the insurance and bonds that Applicable Law requires for your business and work, including workers' compensation for employees where required, and any coverage you list on the Platform. Keep it active for the whole Job. On request, give WorkMe or a Client a current certificate of insurance. Notify WorkMe within five (5) business days if any coverage you listed is cancelled, lapses, or is reduced. WorkMe is not an insurer, and nothing on the Platform is insurance or a bond for any Job.

9.7 Written Agreements, Estimates, and Required Notices

Before work begins, give the Client a written estimate or contract whenever Applicable Law requires one (we strongly recommend one for every Job). It must contain every term and notice the law requires, which may include your business name, address, and license number; a description of the work and materials; the total price, deposit, and payment schedule; start and completion dates; warranty terms; lien notices; notice of the Client's right to file a complaint with the licensing authority; and notice of the Client's right to cancel. You must also:

• honor every cancellation right the law gives Clients, including the three-business-day right to cancel under the FTC Cooling-Off Rule and state home-solicitation laws for qualifying sales made at the Client's home, and give the required cancellation forms;
• follow any legal limits on deposits and down payments;
• put changes in scope or price in writing and get the Client's approval before doing additional work;
• not use bait-and-switch pricing, hidden fees, high-pressure tactics, or false claims of danger or urgency to sell work; and
• not include any term in your agreements that restricts a Client's right to post an honest review.

9.8 Workers, Employees, and Subcontractors

You are fully responsible for everyone you bring or send to a Job, and for their acts and omissions as if they were your own. You must make sure each of them:

• holds any license or certification required for the work they do, and works under any supervision the law requires;
• has been screened and trained as Applicable Law requires and as a reasonable business sending people into private homes would;
• follows these Terms, including Sections 9.9 and 19; and
• is lawfully employed or engaged by you.

You alone are responsible for your Workers' wages, overtime, payroll taxes, benefits, classification, workers' compensation, and employment-eligibility verification (Arizona, for example, requires employers to verify new hires through E-Verify). Tell the Client in advance who will come to the property. Anyone you send to a Client's property must be at least 18 years old unless the Client agrees in advance and Applicable Law allows it.

9.9 Conduct at the Client's Property

When you or your Workers visit a property, you must:

• arrive within the agreed window, and tell the Client promptly if you will be late or cannot come;
• identify yourself, your business, and anyone with you on arrival, and show identification if asked;
• enter only the areas needed for the Job, and only with permission from the Client or an adult the Client has authorized;
• not start or continue work when no adult authorized by the Client is present, unless the Client has agreed in writing to give you access, and never work where the only people present are minors;
• not use, move, or remove the Client's belongings, open closed drawers or containers, or use the Client's devices or network, beyond what the Job requires;
• not photograph or record the Client, other occupants, or private areas, except photos of the work area taken with the Client's knowledge to document the Job;
• not use, possess, or be under the influence of alcohol, cannabis, or illegal drugs, or be impaired by any substance;
• not harass, threaten, intimidate, or make sexual comments, advances, or contact;
• follow the Client's reasonable property rules, such as rules about parking, pets, and footwear;
• keep the work area reasonably safe and clean, secure tools and hazards, restore any utilities you shut off, and report any damage or injury to the Client immediately; and
• call 911 in any emergency.

9.10 Client Information

Use a Client's personal information (such as names, addresses, phone numbers, photos, access codes, and details about the home) only to quote and perform the Job and to comply with law. Keep it confidential and secure. Do not sell or publish it, or use it for unrelated marketing. Share keys, door codes, and alarm codes only with people who need them for the Job, and delete personal information when you no longer need it unless the law requires you to keep it.

9.11 Independent Business

You are an independent business, not WorkMe's employee, agent, joint venturer, or partner. For purposes of Arizona law (A.R.S. § 23-1603) and the law of other states:

• you provide services as an independent contractor and not as an employee;
• all or substantially all of the payment you receive for services you provide through the Platform is based on the performance of services or other output, not on time spent on the Platform;
• you may work any hours or schedules you choose; if you agree to a specific schedule with a Client, you are expected to keep it;
• nothing in these Terms restricts you from performing services for anyone else, through other platforms, or in any other business or occupation;
• you bear all or substantially all of your own expenses, including tools, equipment, vehicles, materials, licenses, permits, insurance, and phone and data costs;
• you are responsible for the taxes on your own income, and for any sales, transaction privilege, or similar taxes on your services; and
• you or WorkMe may terminate these Terms and our relationship at any time, without cause, on reasonable notice to the other (Section 27).

You set your own prices and decide how to perform your work. Price ranges and price suggestions on the Platform are optional estimates.

9.12 Notify WorkMe of Changes

Tell us through the app or at hello@workme.pro within five (5) business days if:

• any license, registration, or certification you listed expires, or is suspended, revoked, restricted, or placed on probation;
• any insurance you listed is cancelled, lapses, or is reduced;
• a licensing authority, court, or government agency brings a disciplinary action, citation, or judgment against you related to your work; or
• anyone is injured, or property is significantly damaged, during a Job you obtained through the Platform.

10. Client Obligations

If you request, hire, or receive services through the Platform, you agree to the following, in addition to your promises in Section 5.

10.1 Accurate Requests

Describe the work, location, timing, and conditions truthfully and completely, and use photos that show the actual site. Do not understate the scope or size of a project to attract a different Provider Classification or to stay under a licensing or permit threshold.

10.2 Authority Over the Property

Request work only at property you own or have the legal right to authorize work on. If you rent, or the property is governed by a homeowners' association or similar body, you are responsible for getting any approvals required before work begins.

10.3 Disclose Known Hazards

Before work begins, tell the Contractor about any hazard you know of or reasonably suspect, such as lead-based paint (including whether the home was built before 1978), asbestos, mold, gas leaks, exposed or faulty wiring, structural damage, pest infestations, aggressive animals, or any other condition that could injure someone.

10.4 Request Only Lawful Work

Do not ask or pressure any Contractor to perform work they are not licensed or qualified to perform, to skip required permits or inspections, to split a project into smaller jobs to avoid licensing or permit limits, or to violate building codes or safety rules. If the law requires a licensed contractor for your project, hire one. Hiring an unlicensed provider for work that requires a license may limit your legal protections; for example, Arizona's Residential Contractors' Recovery Fund covers only work by licensed residential contractors.

10.5 Safe Access and Supervision

Provide safe, lawful access to the work area. Make sure an adult (18 or older) whom you have authorized is present during the visit, unless you have agreed in writing to give the Contractor access while no one is home. Keep children and pets away from the work area, and secure valuables, medications, and firearms.

10.6 Cameras and Recording

If you use security cameras or other devices that record audio or video, follow the law on notice and consent, and never record a private conversation you are not part of where the law prohibits it.

10.7 Respectful Treatment

Treat Contractors and Workers with respect. Do not discriminate (Section 19), harass, threaten, or make sexual comments or advances, and do not ask anyone to work in unsafe conditions.

10.8 Do Your Own Due Diligence

Before you hire, confirm the Contractor's license with the state licensing authority (for example, the Arizona Registrar of Contractors license search at roc.az.gov), ask for a certificate of insurance and references, and read any estimate or contract before you sign it. WorkMe's labels and AI suggestions do not replace these checks (Section 8.3).

10.9 Pay as Agreed

You arrange and make payment for a Job directly with the Contractor, outside the Platform (Section 12). Pay as you agreed, and raise any dispute directly with the Contractor.

11. Requests, Proposals, and Jobs

11.1 Posting and Responding

Clients may post Requests and receive Proposals. Contractors may respond, quote, and coordinate Jobs through the Platform. Users are solely responsible for the accuracy of their Requests, Proposals, quotes, schedules, scope of work, and communications.

11.2 Compliance Checks on Requests

WorkMe may use automated tools to estimate whether a Request likely requires a license or permit, label it, and limit which Provider Classifications can view or respond to it. These checks can be wrong. The Client and Contractor remain responsible for deciding what the law requires for a Job.

11.3 Direct Agreements

When Users agree on scope, price, timing, or other terms, they form a direct contract with each other. WorkMe does not guarantee that any User will complete a Job, honor a quote, or meet any standard of work.

11.4 Cancellations and Marketplace Pause

A Qualifying Cancellation is a Client cancelling a Request after accepting a Proposal, an in-app Contractor cancelling an active Job, or an Outreach contractor cancelling a hired Job from the outcome page. Each role has a Cancellation Allowance of three Qualifying Cancellations. After the third, a Marketplace Pause applies for 90 days: you can still sign in and manage existing work, but you cannot start new marketplace activity in that role (for example, posting new Requests or submitting new Proposals). For an Outreach contractor, a Marketplace Pause means the business is not offered for new WorkMe Jobs during the pause. When the pause ends, the count starts over. Withdrawing a Proposal, declining a Request, or letting a Request expire is not a Qualifying Cancellation.

11.5 No Endorsement; Hire at Your Own Risk

References to Users, ratings, labels, verification status, compliance signals, or AI recommendations are not WorkMe's endorsement, guarantee, or warranty of quality, safety, legality, licensure, insurance, bonding, or suitability. Clients hire Contractors at their own risk.

11.6 Disputes Between Users

Disputes about work quality, payment, damage, delays, or cancellations are between the Users involved. WorkMe may, but is not obligated to, offer support or tools to help. WorkMe may remove content or restrict accounts that violate these Terms.

12. Payments

12.1 WorkMe Does Not Process Payments

WorkMe does not process, collect, hold, or transmit payments between Clients and Contractors, and is not a bank, escrow agent, payment processor, or money transmitter. Clients and Contractors arrange payment directly with each other, outside the Platform, using any lawful method they agree on.

12.2 No Refunds or Payment Guarantees from WorkMe

Because WorkMe does not handle payments for Jobs, WorkMe cannot issue refunds, reverse payments, or guarantee that anyone is paid. Payment disputes are between the Client and the Contractor, and their payment providers.

12.3 Platform Fees

WorkMe does not currently charge Clients or Contractors to use the Platform. If we introduce paid features, we will show you the price and terms before you are charged, and you will need to agree to them separately. These Terms do not authorize any charge.

12.4 Taxes

Each User is responsible for taxes on its own income and transactions. Contractors are responsible for collecting and paying any sales, use, transaction privilege, or similar taxes on their services.

12.5 Protect Financial Information

Never send full payment card numbers, bank login credentials, or Social Security numbers through Platform messages.

13. AI and Automated Features

The Platform uses artificial intelligence and automated systems to classify services, suggest Request details and price ranges, estimate compliance requirements, rank Contractors, review documents, generate content, and assist with support.

• AI outputs may be inaccurate, incomplete, biased, or outdated.
• AI features are a convenience. They are not professional, legal, licensing, tax, engineering, or safety advice.
• Verify AI suggestions yourself before relying on them for scope, pricing, compliance, or hiring decisions.
• Price ranges and price suggestions are estimates. Contractors set their own prices independently, and Clients decide what to pay.
• Matching and ranking are probabilistic. WorkMe does not guarantee that a recommended Contractor is available, licensed for your Job, insured, or the best fit.
• You may contact us to ask for human review of an automated decision about your account.

Do not use AI outputs to violate the law or these Terms, and do not attempt to extract models or get around usage limits.

14. Location Features

Some features use your device's location, such as address autofill, service-area matching, and live arrival tracking ("ETA"). If a Contractor starts live location sharing for a Job, the Client on that Job can see the Contractor's real-time location and estimated arrival time until sharing ends. Contractors can stop sharing at any time in the app or in device settings.

Use location information you receive only for the Job it relates to. Never use it to track, follow, or contact anyone outside that Job. Location features depend on devices and networks and may be inaccurate or delayed, so do not rely on them where safety is at stake. Our Privacy Policy explains how location data is handled.

15. External Providers, Outreach, and Web Portals

The Platform may identify or contact External Providers through outreach features, public business listings, or hosted web pages (such as quote-response, chat, outcome, or profile-claim pages on workme.pro).

If you are an External Provider and you respond, chat, accept a Job, or claim a profile through a WorkMe page, these Terms apply to that use, and Sections 5, 9, and 19 apply to any Job you accept. WorkMe has not verified an External Provider's licenses or insurance unless the Platform expressly says so. Clients who choose an External Provider must do their own due diligence (Section 10.8).

To claim a business profile, you must be the owner or an authorized representative of the business. We may require documents such as a business license, an IRS EIN letter, or government-issued identification, and we may review them using automated tools and human review. We will remove false claims and may report them.

Do not misuse outreach features to spam, harass, or solicit anyone outside permitted use.

16. Communications and SMS Terms

By providing contact information, you consent to receive communications from WorkMe and other Users through the Platform, including in-app messages, push notifications, emails, and calls or text messages related to account verification, security, and Platform activity.

Complete SMS program disclosures for WorkMe quote-request messages (including opt-in, STOP, HELP, message frequency, and rates) are published at workme.pro/sms-terms.html.

16.1 Transactional SMS and Calls

By providing your mobile number and accepting these Terms (or a separate in-app consent where presented), you authorize WorkMe and our telecommunications vendors (including Telnyx and similar carriers) to send automated text messages and calls for account verification, security alerts, Job-related transactional notices you request or that are necessary to provide the Platform, and one-to-one quote-request SMS to service businesses when a WorkMe user selects that business in the app. Message frequency varies; typically one message per user-initiated quote request. Message and data rates may apply. Reply STOP to opt out of WorkMe quote-request SMS. Reply HELP for assistance.

16.2 Promotional SMS

Marketing or promotional SMS requires separate express opt-in where required by law. Reply STOP to cancel promotional SMS where supported. Reply HELP for assistance. Consent to marketing texts is not a condition of using the Platform.

16.3 Records and Compliance

We maintain records of consent, opt-in time, and opt-out requests as required by law and carrier rules (including 10DLC campaign requirements where applicable).

You agree not to use the Platform to send unlawful, deceptive, or unsolicited communications.

17. Safety, Reporting, and Emergencies

17.1 WorkMe Is Not an Emergency Service

WorkMe does not monitor Jobs in real time. If anyone is in danger, there is a medical emergency, or a crime is in progress, call 911 first.

17.2 Reporting Concerns

Report safety incidents, threats, harassment, discrimination, suspected unlicensed work, fraud, or objectionable content through in-app support or at hello@workme.pro. Include the Job, the people involved, and what happened. We review reports promptly and may contact you for more information. Where blocking tools are available, you may also block another User; blocking may not remove past messages or end an active Job, so contact us if you need help ending a Job safely.

17.3 Zero Tolerance for Objectionable Content and Abuse

WorkMe has zero tolerance for objectionable content and abusive users. Content or conduct that is threatening, harassing, sexually explicit, hateful, discriminatory, or violent, or that exploits or endangers anyone, will be removed, and the accounts responsible may be suspended or terminated without warning.

17.4 Cooperation with Authorities

We may preserve and share information with law enforcement, licensing authorities (such as the Arizona Registrar of Contractors), consumer protection agencies, and others when we believe in good faith that it is required by law or reasonably necessary to protect someone's safety, investigate fraud or unlicensed activity, or enforce these Terms, as described in our Privacy Policy.

18. User Content and Reviews

18.1 Your Content

"User Content" means content you submit, post, or transmit through the Platform, including profile information, Requests, Proposals, messages, photos, reviews, and documents. You retain ownership of your User Content. By submitting it, you grant WorkMe a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, distribute, and adapt it as necessary to operate, promote, and improve the Platform, enforce these Terms, and comply with law.

18.2 Your Assurances

You represent and warrant that you own or have the rights needed to submit your User Content; that it is truthful and accurate (Section 5); that you have permission from anyone who appears in it or whose personal information it contains; and that it does not violate these Terms, Applicable Law, or anyone's rights.

18.3 Removal

We may remove or restrict User Content, with or without notice, if we believe it violates these Terms or Applicable Law or creates risk to anyone.

18.4 Reviews and Ratings

Reviews and ratings must reflect your genuine, first-hand experience with a Job. You may not:

• review your own business, or a business you are connected to (for example, as an owner, employee, relative, or partner), or a competitor;
• write a review for someone else, or buy, sell, or trade reviews;
• offer or accept money, discounts, or anything else of value in exchange for writing, changing, or removing a review;
• threaten, pressure, or retaliate against anyone, including through legal threats without a reasonable basis, to prevent, change, or remove an honest review; or
• ask anyone to sign or agree to anything that limits their right to post an honest review.

WorkMe does not edit the substance of reviews, and does not remove or hide reviews because they are positive or negative. Applying the same criteria to every review, we may remove or decline to display a review that is fake or not based on a real Job; contains private, confidential, or personal information; is defamatory, harassing, abusive, obscene, sexually explicit, or hateful, or is inappropriate with respect to race, gender, sexuality, ethnicity, or another intrinsic characteristic; is clearly false or misleading; is unrelated to the Job or service; or otherwise violates these Terms or Applicable Law.

18.5 Copyright (DMCA)

If you believe content on the Platform infringes your copyright, send a notice to our DMCA Agent:

DMCA Agent — Andrzej Lechowicz, DBA WorkMe
Gilbert, AZ 85298, United States
Email: copyright@workme.pro

Your notice must include: (1) identification of the copyrighted work; (2) identification of the material and its location; (3) your contact information; (4) a statement of good-faith belief; (5) a statement under penalty of perjury that your notice is accurate and you are authorized to act; and (6) your physical or electronic signature. We may remove content and terminate repeat infringers.

19. Prohibited Conduct

You agree not to do, or help anyone else do, any of the following:

• violate Applicable Law or anyone's rights;
• offer, advertise, or perform work you are not licensed or qualified to perform; lend, rent, borrow, or use another person's license; or split jobs to avoid licensing or permit rules;
• impersonate anyone, or misrepresent your identity, affiliation, Credentials, Provider Classification, insurance, or authority, or claim a business profile you are not authorized to represent;
• post false, misleading, or fraudulent content, including fake Requests, Proposals, or reviews;
• discriminate against anyone based on race, color, religion, creed, national origin, ancestry, sex, sexual orientation, gender identity, pregnancy, age, disability, genetic information, military or veteran status, marital or familial status, or any other characteristic protected by law;
• harass, threaten, stalk, intimidate, or abuse anyone, or engage in sexual misconduct;
• use information from the Platform for anything other than the Job or communication it relates to, including spam or unrelated marketing, or share another person's personal information without permission;
• record, track, or monitor anyone in violation of law;
• get around verification, security controls, access restrictions, a Marketplace Pause, or an account suspension, including by creating new or duplicate accounts;
• scrape, crawl, harvest, or collect Platform data except as we permit in writing;
• reverse engineer, decompile, or attempt to extract source code, except as the law allows;
• introduce malware or interfere with the Platform's operation;
• use automated means to create accounts or send messages without our authorization; or
• misuse outreach or messaging features to spam, harass, or solicit anyone.

We may investigate violations and cooperate with law enforcement and licensing authorities (Section 17.4).

20. Intellectual Property

The Platform, including its software, design, text, graphics, logos, trademarks, and documentation (excluding User Content), is owned by WorkMe or its licensors and protected by intellectual property laws. No rights are granted except as expressly stated in these Terms. You may not copy, modify, distribute, sell, lease, or create derivative works from the Platform without WorkMe's prior written consent.

If you send us suggestions or feedback about the Platform, you grant WorkMe a non-exclusive, perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

21. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is part of these Terms. Personal information you receive about other Users through the Platform may be used only for the Job or communication it relates to, and only as Applicable Law allows (Section 9.10).

22. Third-Party Services and App Stores

22.1 Third-Party Services

The Platform integrates with or links to third-party services, including Apple, Google, Firebase and Google Cloud, Google Maps and Places, state licensing registries, and telecommunications, email, analytics, and AI providers. Those services are governed by their own terms and policies, and WorkMe is not responsible for them.

22.2 App Stores

If you download the app from an app store, you also agree to that store's terms. If these Terms conflict with an app store's terms about the store's provision of the app, the app store's terms control only to the extent the store requires.

22.3 Additional Terms for Apple Devices

If you obtained the app from Apple's App Store:

• these Terms are between you and WorkMe only, not Apple, and WorkMe (not Apple) is solely responsible for the app and its content;
• your license to use the app is limited to Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing;
• Apple has no obligation to provide maintenance or support for the app;
• if the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund any purchase price you paid for the app; to the maximum extent permitted by law, Apple has no other warranty obligation for the app;
• Apple is not responsible for addressing any claims relating to the app or your use of it, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws;
• Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the app or your use of it infringes intellectual property rights;
• you represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties;
• you must comply with applicable third-party terms, such as your wireless carrier's, when using the app; and
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, may enforce them against you.

Questions, complaints, or claims about the app should be sent to WorkMe (Section 30).

23. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL CONTENT, FEATURES, AI OUTPUTS, VERIFICATION SIGNALS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT.

WORKME DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. WORKME MAKES NO WARRANTY REGARDING THE QUALITY, SAFETY, LEGALITY, TIMING, LICENSURE, INSURANCE, OR OUTCOME OF ANY USER, JOB, OR TRANSACTION, AND DOES NOT WARRANT THE ACCURACY OF LICENSE, INSURANCE, OR COMPLIANCE INDICATORS. WORKME DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS AND DOES NOT GUARANTEE THE IDENTITY, CONDUCT, OR SAFETY OF ANY USER, WORKER, OR EXTERNAL PROVIDER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKME AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WORKME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKME'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO WORKME FOR THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

WORKME IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF USERS, WORKERS, EXTERNAL PROVIDERS, OR OTHER THIRD PARTIES, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, OR ECONOMIC LOSS ARISING FROM WORK PERFORMED OR NOT PERFORMED BY THEM.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

25. Indemnification

You agree to defend, indemnify, and hold harmless WorkMe and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your use of the Platform or your User Content;
• your violation of these Terms or Applicable Law;
• any false or misleading information you provided, including about your identity, Credentials, Provider Classification, insurance, or authority;
• your interactions with other Users, including Jobs you perform, procure, or allow at your property;
• your failure to hold a required license, permit, or insurance policy, or to follow applicable codes;
• claims by your Workers, employees, or subcontractors, including wage, classification, and workers' compensation claims;
• taxes on your income, transactions, or services; or
• any injury, damage, or dispute involving your work or any property you control, including hazards you failed to disclose.

You are not required to indemnify WorkMe for losses caused by WorkMe's own gross negligence or willful misconduct, or where indemnification is prohibited by law. WorkMe may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

26. Dispute Resolution; Arbitration; Class Waiver

Please read this section carefully. It affects your rights. This Section 26 governs disputes between you and WorkMe. It does not govern disputes between Users (Section 11.6).

26.1 Informal Resolution

Before filing a claim, you agree to contact us at hello@workme.pro and attempt to resolve the dispute informally for at least 30 days.

26.2 Binding Arbitration

Except for disputes that qualify for small claims court, and claims for injunctive relief relating to intellectual property, confidentiality, or unauthorized access, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or its Commercial Arbitration Rules if you use the Platform primarily for business purposes and those rules apply), as modified by this section.

Arbitration will take place in Maricopa County, Arizona, or another location the parties agree on, unless applicable law requires a different location. The arbitrator may award the same damages and relief that a court could award on an individual basis.

26.3 Class Action Waiver

YOU AND WORKME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

26.4 Opt-Out

You may opt out of arbitration within 30 days of first accepting these Terms by emailing hello@workme.pro with the subject line "Arbitration Opt-Out," your name, and the email associated with your account. If you opt out, Sections 26.2 and 26.3 will not apply to you, but the rest of these Terms will.

26.5 Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, USA, without regard to conflict-of-law principles, except where preempted by federal law or where mandatory consumer protections in your jurisdiction apply. Subject to the arbitration provisions above, exclusive jurisdiction for non-arbitrable disputes lies in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction there.

26.6 Arizona Users

If you are a resident of Arizona, nothing in these Terms limits rights that cannot be waived under Arizona law. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona, except where prohibited.

26.7 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND WORKME WAIVE ANY RIGHT TO A JURY TRIAL FOR DISPUTES RESOLVED IN COURT.

27. Termination

27.1 By You

You may stop using the Platform and close your account at any time, through in-app Settings, at workme.pro/delete-account.html, or by contacting us.

27.2 By WorkMe Without Cause

WorkMe may terminate these Terms or stop offering the Platform to you without cause on reasonable notice.

27.3 By WorkMe for Cause

WorkMe may suspend, restrict, or terminate your account immediately, with or without notice, if we reasonably believe you violated these Terms or Applicable Law, provided false or misleading information, created a risk to anyone's safety, or exposed WorkMe or others to legal liability.

27.4 Effect of Termination

When your account ends, your license to use the Platform ends immediately. Obligations you owe another User under a Job agreement are not affected. Sections that by their nature should survive termination will survive, including Sections 5 (for past conduct), 9.10, 12, 18 (as needed for the license to User Content), 20, 21, and 23 through 30.

28. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you through the Platform or by email at least 14 days before the changes take effect, except that changes required by law, or made to address safety, security, or fraud, may take effect sooner. We may ask you to accept updated Terms to keep using the Platform. Changes do not apply retroactively, and changes to Section 26 will not apply to any dispute you have already notified us about. If you do not agree to updated Terms, stop using the Platform and close your account.

29. General Provisions

• Legal entity: The Platform is operated by Andrzej Lechowicz, DBA WorkMe, Gilbert, AZ 85298, United States.
• Entire agreement: These Terms, together with the documents listed in Section 1.4, are the entire agreement between you and WorkMe regarding the Platform.
• Severability: If any provision is unenforceable, it will be enforced to the maximum extent permitted, and the rest of these Terms remain in effect.
• No waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms without restriction.
• Force majeure: WorkMe is not liable for delays or failures caused by events beyond our reasonable control.
• Export and sanctions: You may not use the Platform in violation of export control or sanctions laws.
• Notices: We may send you notices through the Platform, by push notification, or to the email or phone number on your account. You may send notices to us at hello@workme.pro.
• California users: Under California Civil Code §1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
• Electronic communications: You consent to receive communications electronically and agree that electronic agreements, notices, and signatures satisfy any legal writing requirement.

30. Contact

For questions about these Terms, or to report a concern, contact:

Andrzej Lechowicz, DBA WorkMe
Gilbert, AZ 85298, United States
Email: hello@workme.pro
Website: workme.pro