Support · Messaging, jobs & settings

Request → proposal → job lifecycle

For: All roles

Shared vocabulary: service request, proposal, work order, and statuses.

Terms

TermMeaning
Service requestClient posts what they need
ProposalContractor's offer (scope, price, schedule)
Job / work orderCreated when the client approves a proposal

You cannot create a work order directly — approve a proposal instead.

Typical status flow

  • Request open — contractors can apply.
  • Proposals pending — client reviews.
  • One proposal approved → job created; others rejected.
  • Job scheduled → in progress → completed.
  • Optional ratings from client and contractor.

Cancelling

  • Clients can cancel an open request from request details (Cancel Request).
  • Contractors can withdraw a pending proposal.
  • After approval, coordinate changes or cancellations in Messages.